Frequently Asked Questions

1. Can you provide medical advice?
We can help navigate through your issues but we do not dispense medication or provide any medical advice, without the consultation of doctors or nurses.

2. What type of plans/scope of work (SOW) do you offer and what are the associated costs?
Costs depend on the scope of work which can including research, insurance, doctor appointments, hospital visits, follow up care, etc. Each custom SOW can range from a few hours to 300+ hours. Though we charge by the hour, we are sensitive to our clients ability to pay.

3. How and when do you bill for services?
We bill at the end of the month and it is based on the hours expended during that month. In addition, we provide an estimate of the anticipated hours and the associated activities performed for the following month.

4.  How do you know where to go for help and resources?
After over 40 years of years in the corporate world, we have developed extensive contacts in all the related field.

5. What do you mean you are here for you 24/7?
We mean it. You can call 781-929-2602 - 24 hours a day, 7 days a week. That means days, nights, weekends and holidays. In the unlikely case you cannot reach me immediately, I will return your call within 24 hours.

6. Can we see the contract we sign to do business with HealthCareSOS?
Yes, I can email/send you a sample HealthCareSOS contract.

7.  How many clients do you handle at once?
To ensure we can provide the highest quality of care, we handle no more than 4 clients at any one time.

8. Can you be hired by families to provide service to another member of the family?
Yes, families come to us to care for their family members. Every family differs, depending on their location and the their ability to assist in the care.

9. How do you provide feedback and updates?
Our clients get a weekly update on current activities and action items.

10. Do you actually attend doctor visits and see clients in the hospital, rehab facilities and alternative living arrangements?
We prefer to do this as we find that the client is often overwhelmed with the amount of data to consume. In addition, the visits often result in follow-through that we perform for our clients.

11. Can you assume total care for someone in need, especially when there is no immediate family?
Yes, this is often the case as family members often times to do not live nearby and do not know the resources available.

12. What kind of credentials do you have to be a healthcare advocate?
There are many types of experience and training who assist the public with healthcare advocacy. These include medically trained healthcare advocates, associates in nonprofits, individuals who have “on the job” experience, researchers and educators in the field of healthcare advocacy and advocates working in the fields of public policy and legislation. This diversity of approaches enhances the profession and we rely on collaboration and cooperation as the need arises.

13. What is the value of a patient advocate?
We provide an objective assessment to meet the needs of the client. It is based on the illness, the family situation, the client’s frame of mind and ability to take charge of the upcoming challenges.

We focus on you the consumer/the client, not the just the illness.
It is critical that you understand and access every medical program available to you.
We are there for you, when you need it.